CUSTOMER SERVICE REPRESENTATIVE
401k Matching/Retirement Savings, Dental Insurance, Health Insurance, Vision Insurance, Flexible/Unlimited PTO
• High School Diploma.
• Readiness to learn.
• Oral communication skills, visual acuity and manual dexterity.
Manage incoming calls
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.